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SHIPPING & RETURNS

SHIPPING POLICY

Business Days: 

Monday - Saturday (excluding public holidays within the Malaysia). All orders and payments must be placed before delivery of your parcel.

Operating Hours : 9.00am - 10.00pm ( Malaysia Time ) 

Processing time for orders and delivery :

  • Peninsular Malaysia 3 -  5 working days
  • East Malaysia          5 - 10 working days

*For International orders, processing and delivery time varies according to your location.

You may track your parcel status via Poslaju website: www.pos.com.my

If International customers choose to use other courier services such as FedEx or GDex, you will quoted accordingly.

Please checkout as normal for the shipping costs to be generated automatically. This rate applies only to Standard shipping.

Alternatively, you can email info@cinemamakeup2u.com your items and your country and we will calculate the rate for you.

Freight charges for ALL International orders are to be borned by the customer according to the weight, based on standard shipping.

Cinemamakeup2u.com will not be held liable or be held responsible for any custom duties or regulations from your government.

RETURN POLICY

All items purchased online via www.cinemamakeup2u.com are to be returnable under good conditions. Subsequent to inspections done on products and are found to be defective; or that the return is a result of our error, Cinemamakeup2u.com will bear the return shipping cost.

Returns due to reasons other than products found to be defective or is a result of our error, the customer is responsible for the return shipping cost.

Responsibility is upon the customer to notify us by email or phone, of any reasons for the returning of products, within 2 working days after receipt of products. No returns will be accepted after two (2) working days of your receipt of the goods. 

Cinemamakeup2u.com reserves the right to reject return of products under the following circumstances : 

  1. Customer fail to inspect product(s) delivered at point of receipt.
  2. Customer fail to notify us within two (2) working days after receipt of products.
  3. Product(s) returned are found to be incomplete and not in good condition; without the original packaging. 
  4. Return form and invoice are not attached with the returned product(s).
  5. Product(s) are found to be not of items purchased from www.cinemamakeup2u.com .
  6. Returned product(s) are found to be not defective subsequent to inspections. 
  7. Returned product(s) show signs of used. 

The product(s) will be first inspected upon our receipt. All returns must be in good condition and all original packaging (including invoice) and return form must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, we will credit you in the same manner as your original payment (minus shipping and bank processing fees) within 7 working days of receiving the returned item.You may exchange for a new or other products.

Please note that returns and exchanges can only be made on items purchased from www.cinemamakeup2u.com. Items purchased from any other store or website will not be returned or exchanged.

* Specially discounted and SALE items cannot be returned.

 


Please download the return form from the website and fill in the information and return with your purchase to the following address:

Cinema Makeup Marketing Sdn Bhd

51-53B, 2nd Floor, Jalan SS25/2,

Taman Bukit Emas, 47301 Petaling Jaya, Selangor, Malaysia.

Telephone : +603-78802301

Email : info@cinemamakeup2u.com



Please feel free to drop us an email at info@cinemamakeup2u.com, should you have any enquiries.